Businesscom PLUS24 manuales

Businesscom PLUS24 Información técnica (224 paginas)

Marca: Businesscom | Categoria: Teléfonos | Tamaño: 0.83 MB |

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Tabla de contenidos

Technician’s Guide

1

Contents

3

LINGO TECHNICIAN’S GUIDE

4

CONTENTS

4

Introduction

5

About Lingo

6

INTRODUCTION 3

7

ABOUT LINGO

7

Planning the

9

6 LINGO TECHNICIAN’S GUIDE

10

System Manager’s Guide

11

Deciding how to answer calls

12

PLANNING THE APPLICATION 9

13

DECIDING HOW TO ANSWER CALLS

13

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PLANNING THE APPLICATION 11

15

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PLANNING THE APPLICATION 13

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PLANNING THE APPLICATION 15

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System Setup Worksheet

21

Installing the

23

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Lingo’s power supply

25

Telephone system requirements

26

TELEPHONE SYSTEM REQUIREMENTS

27

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Wiring a single-line jack

31

Testing the single-line ports

32

TESTING THE SINGLE-LINE PORTS

33

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Setting up the

35

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SETTING UP THE APPLICATION 33

37

Initializing the system

38

Warning!

39

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SETTING UP THE APPLICATION 37

41

Choosing how to handle calls

42

SETTING UP THE APPLICATION 39

43

CHOOSING HOW TO HANDLE CALLS

43

Creating voice mailboxes

44

SETTING UP THE APPLICATION 41

45

CREATING VOICE MAILBOXES

45

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To add individual mailboxes

47

Operator mailbox

48

SETTING UP THE APPLICATION 45

49

Using Lingo’s fax support

50

Activating fax notification

51

Setting system options

52

Special dialing characters

53

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A.M. or 2 for P.M

55

Protecting Lingo’s data

56

To set up database archiving

57

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If you forget your password

59

Learning call progress tones

60

SETTING UP THE APPLICATION 57

61

LEARNING CALL PROGRESS TONES

61

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SETTING UP THE APPLICATION 59

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Two modes for testing

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To learn the disconnect tone

67

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Handling unlearned tones

69

Checking system information

70

To check system information

71

Testing Lingo

72

SETTING UP THE APPLICATION 69

73

TESTING LINGO

73

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SETTING UP THE APPLICATION 71

75

Enhancing Lingo’s performance

76

SETTING UP THE APPLICATION 73

77

ENHANCING LINGO’S PERFORMANCE

77

Training the

79

Training the system manager

80

TRAINING THE SYSTEM MANAGER

81

Maintenance

83

Remote Maintenance overview

84

Support computer

85

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REMOTE MAINTENANCE 83

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Disabling the mouse

89

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ALT+LEFT SHIFT

91

F10 repeatedly

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REMOTE MAINTENANCE 89

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F7 immediately (do not wait

95

F1 to select

95

Maintenance session

96

Ending a connection

97

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REMOTE MAINTENANCE 95

99

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To restore a system backup

101

Transferring files

102

Task overview

103

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REMOTE MAINTENANCE 101

105

TRANSFERRING FILES

105

Managing files

106

To view files

107

To make a directory

107

Restarting Lingo remotely

108

ALT+LEFT SHIFT to access the

109

F8 to choose “Support Menu.”

109

F3 to choose “Host Reboot.”

109

ENTER to confirm

109

F10 to exit

109

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REMOTE MAINTENANCE 107

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To turn off the billing log

113

Troubleshooting

115

Console overview

116

System status

117

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Navigating with keys

119

System manager’s screen

120

Mailboxes

121

Technician’s screen

122

Call progress options

123

Creating system

125

Creating system reports

126

To create a report

127

To print a report

127

Viewing earlier reports

128

To view an earlier report

129

Usage reports

130

CREATING SYSTEM REPORTS 127

131

USAGE REPORTS

131

Call log

132

CREATING SYSTEM REPORTS 129

133

CALL LOG

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CREATING SYSTEM REPORTS 131

135

Subscriber report

136

Telephone

137

Telephone system codes

138

TELEPHONE SYSTEM CODES 135

139

TELEPHONE SYSTEM CODES

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TELEPHONE SYSTEM CODES 137

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Changing system

143

System Options Worksheet

144

CHANGING SYSTEM OPTIONS 141

145

SYSTEM OPTIONS WORKSHEET

145

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CHANGING SYSTEM OPTIONS 143

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CHANGING SYSTEM OPTIONS 145

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CHANGING SYSTEM OPTIONS 147

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CHANGING SYSTEM OPTIONS 149

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CHANGING SYSTEM OPTIONS 151

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CHANGING SYSTEM OPTIONS 153

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CHANGING SYSTEM OPTIONS 155

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CHANGING SYSTEM OPTIONS 157

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CHANGING SYSTEM OPTIONS 159

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CHANGING SYSTEM OPTIONS 161

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CHANGING SYSTEM OPTIONS 163

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CHANGING SYSTEM OPTIONS 165

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CHANGING SYSTEM OPTIONS 167

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CHANGING SYSTEM OPTIONS 169

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CHANGING SYSTEM OPTIONS 171

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CHANGING SYSTEM OPTIONS 173

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Quick Diagnostic Guide

180

QUICK DIAGNOSTIC GUIDE

181

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TED Utility

187

Using the TED Utility

188

ENTER. Then

189

TED commands

190

TED UTILITY 187

191

TED COMMANDS

191

Using Lingo’s

193

LED patterns for

193

Normal operation

194

Startup sequence

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STARTUP SEQUENCE

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Glossary

203

GLOSSARY 201

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GLOSSARY 203

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VOICE MAILBOX

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VOICE NAME

209

WAIT FOR RINGBACK

209

INDEX 207

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INDEX 209

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INDEX 211

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INDEX 213

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INDEX 215

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INDEX 217

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INDEX 219

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Businesscom dispositivos

Teléfonos